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Customer Service RepresentativeCustomer Service Representative

Posted: 08/11/2021

NBM Inc. is looking for a high-energy, well-organized individual to join our customer service/dispatch team. Responsibilities include managing service technicians, answering/balancing incoming calls and emails from customers, and scheduling/dispatching technicians on service calls.

Candidates should be detail-oriented, have excellent communication and customer service skills, and the ability to multi-task. Candidates must work well in a fast-paced, team environment and have the ability to respond quickly and competently to customers' needs. Candidates should be comfortable working on a computer with business software. Experience in dispatch is a plus.

We offer competitive salaries, comprehensive benefit package and 401K.

NBM, Inc. is a fully authorized dealer for Sharp, Ricoh, Konica Minolta, KIP, Lexmark, Dell and HP, and an IT services provider and print services provider. We have been providing exceptional service to customers throughout New England since 1985. Our product lines include multifunctional devices, photocopiers, facsimile machines, laser printers, color printers, plotters, wide format technology and complete network sales and support. We also offer state of the art scanning and document management solutions.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
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