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Director of Front OfficeDirector of Front Office

Posted: 08/15/2021

The Boston Marriott in Burlington, MA, boasting 418 guest rooms and over 13,000 square feet of flexible meeting space provides the ideal location for a trip to New England. Just steps from the Burlington Mall and a short drive from Hanscom Air Force Base, the Lahey Clinic, Woburn and Lexington, Massachusetts, this hotel's stunning guest rooms, restaurants and event space make it one of the premier Burlington, MA, hotels. For those traveling on business or hosting an event, this hotel in Burlington, MA, features a 9,000 sq ft Grand Ballroom and state-of-the art meeting rooms. Find out today what a career with Pyramid Hotel Group and the Burlington Marriott can mean for you!


We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

The Director of Front Office will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Director of Front Office will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.


Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.

Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. The ability to motivate and drive the staff is essential.

Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.

Must be able to handle multi-tasking and be goal- and results-oriented.

Must have strong time management skills to meet deadlines.

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