AAA Notheast Regional Travel Counselor

AAA Northeast
Job Description
  Monday - Friday 9am-5pm, alternating 9am-1pm
Job Description AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.

• Travel Counselors sell full service travel agency products and services to clients (including tours, cruises, airline tickets, car, hotel, rail and travel insurance), focusing on promoting preferred and group products.
• Collect payments and processes the receipt of monies according to Travel Agency procedure.
• Keep travel client informed of revisions or changes in scheduling; maintains client files, and processes all travel reservation activity through Apollo.
• Ensure the delivery of Five Diamond Service in travel agency and branch operations.
• Build relationships with each client served, to gain loyalty to Club products and services.
• Acts as member of branch team and supports Club policies and procedures for delivery of service.
• Cultivates, accepts, and acts upon travel leads.
• Will travel to offices within your region to assist with travel sales and service as needed.
• When a Travel Counselor position becomes available within your region, you will be expected to apply for that position as long as that office is no further than 25 miles from your assigned office.
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