SCORE Live Webinar: Online Reputation Management

Gain More Positive Online Reviews... and Manage the Negative Ones

Learn how to respond (and not respond) to Google My Business, Yelp, TripAdvisor (if applicable) and other review sites comments and reviews. Reputation Management is not just about reviews, social media comments are always a part of it: learn how to respond to Facebook, blog or forum comments. We will also cover some reputation management strategies in dealing with online issues before they spiral out of control and a few things that you can do if they get past that point.

Presenter Heather Turner is a Granite Region Certified SCORE mentor. She spent twenty years cooking professionally and in 2003 started her own business (with the assistance of a SCORE mentor). She currently teaches social media and marketing for small businesses and mentors and co-mentors in the chapter for marketing and social media for startup businesses and for existing businesses who need some help and guidance in the digital age. She also specializes in working with the hospitality industry for operations, both starting a food business as well as in business.