Hotel Night Auditor
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
- Assist and oversee all Front Desk/audit functions.
- Balance Food & Beverage outlets.
- Balance and post the front office accounts.
- Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
- Work with staff to resolve guest request.
- Handle the guest check-in/check-out needs, inquiries and reported problems.
- Communicate with bell person/drivers/housekeeping.
- responsible for house/cash bank and deposit keys.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records.
- Assign guest rooms on the basis of reservation requirements.
- Read, maintain and make entries in the Front Desk log book.
- Inquire as to the guest enjoying their stay.
- Listen attentively to all guest comments.
- Thank the guest for staying with us and offer to make any future reservations.
- Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
- Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
- Responsible for knowing hotel emergency procedures.
- Adhere to all hotel policies and procedures and all changes that may occur.
- Carry out a reasonable request by management that I am capable of performing.
- Maintenance of computerized hotel systems.
- Handling of major guest complaints and disturbances.
- Training/guidance and advising of night employees.
- Covering the post of sick and off employees.
- Responsible for requesting and inventory of supplies for audit staff.
- Reporting physical, financial and personal miscellaneous discrepancies to management.
