Part-Time Hotel Operator (5pm to 9pm)
Provides assistance to all guests calling in to the hotel and within the hotel. Communicates in a clear and personalized manner. Responsible for dispatching calls to engineering staff, housekeeping staff and bell staff in order to provide outstanding service to all guests.
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The AYS Hotel Telephone Operator must work well handling a high volume of calls. The AYS Hotel Telephone Operator should be comfortable and able to answer questions relating to the hotel.
Qualifications
- Must be available to work a flexible schedule to include weekends & holidays
- Minimum of one year hospitality experience in customer service
- Experience in a call center environment preferred
- Experience using and navigating various computer systems
- Strong verbal and interpersonal skills
- Must possess strong multitasking skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- A positive attitude
- Adheres to the policies and procedures of the hotel
